1. Introduction
This Privacy Policy (“Policy”) is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder. The terms “we,” “us,” “our,” “platform,” or “Arbitalk” refer to https://arbitalk.com, and the terms “you,” “your,” “yourself,” or “user” refer to any legal person or entity accessing the platform who is competent to enter into binding contracts under the provisions of the Indian Contract Act, 1872. This Policy is published in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which require publishing of a privacy policy for the collection, use, storage, and transfer of sensitive personal data or information. By using the Arbitalk platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein. If you do not agree with the terms, please discontinue use of the platform. Arbitalk reserves the sole right to modify or update this Policy at any time without prior notice, and continued use of the platform after such modifications constitutes your acceptance of the updated Policy.
2. Collection of Information
Arbitalk collects only the minimum information necessary to provide its services. This includes your personal details such as name, email address, phone number, postal address, nationality, and login credentials. For dispute resolution, you may also provide case-related documents and details which are used solely for facilitating resolution. Payment information, if applicable, is processed securely by third-party gateways, and Arbitalk does not store your card or banking details. Technical data such as your IP address, browser type, device information, and site usage patterns may also be collected automatically to improve performance. Cookies and analytics tools may be used to track interactions, optimize services, and ensure platform security.
3. Purpose & Use of Information
The information collected is used only for legitimate purposes including enabling and facilitating mediation, arbitration, or conciliation services; sending notices and follow-ups; verifying identity; preventing fraud; providing customer support; improving the platform; and complying with legal requirements. Arbitalk does not sell, rent, or trade personal data to third parties.
4. Disclosure of Information
Information may be disclosed to appointed mediators or arbitrators handling your case, to trusted service providers who support platform operations, or to government and legal authorities where disclosure is required by law. Information may also be shared where it is necessary to protect the rights, property, or safety of Arbitalk, its users, or others.
5. User Rights
As a user, you have the right to access and review your personal data, to correct any inaccurate or incomplete information, and to withdraw your consent by writing to info@arbitalk.com . Withdrawal of consent may affect your ability to use certain services. You may also request deletion of your data, subject to legal and contractual obligations that require retention.
6. Data Security
Arbitalk employs industry-standard measures such as SSL encryption, secure servers, and restricted access to protect your information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute protection.
7. Data Retention
We retain personal data only as long as necessary for providing services or as required by law. Case-related records and communications may be preserved where legally mandated.
8. International Users
The Arbitalk platform is primarily designed for users in India. By accessing the platform from outside India, you consent to the transfer and storage of your information in India.
9. Eligibility
The services of Arbitalk are not intended for minors under 18 years of age or for individuals not competent to contract under Indian law. We reserve the right to remove content or restrict access to the platform at our discretion.
10. Data Protection Officer
For any concerns regarding this Policy or the handling of your information, you may contact our Data Protection Officer at:
Data Protection Officer – Arbitalk
Surat, India
Phone: +91 77780 70439
Effective Date This Privacy Policy is effective as of 19th September 2025.